• Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India
Legal Agreement

Terms & Conditions of Service

Last Updated: October 18, 2026 • Effective Date: October 18, 2026

1. Acceptance of Terms

These Terms & Conditions (“Agreement”) constitute a legally binding agreement between you (“Client”, “User”, or “You”) and CRM Technologies (“Company”, “We”, “Us”, or “Our”), having its operational office at Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020.

By accessing our website (https://crmtechs.com), engaging our CRM consultation services, entering into a service agreement, or submitting payments, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Description of Services

CRM Technologies specializes in enterprise open-source CRM software solutions, custom programming, and business mobility solutions, including but not limited to:

  • SuiteCRM and SugarCRM system customization, custom logic hooks, workflows, and modules development.
  • Third-party system integrations (ERP, IP Telephony, WhatsApp, SMS gateways, accounting software, and REST APIs).
  • End-to-end database migration, data deduplication, and schema mapping.
  • Cross-platform mobile application development and custom web application engineering.
  • Dedicated technical support, software upgrades, and server infrastructure maintenance.

3. Payment & Billing Terms

All professional engagements, milestone deliverables, and recurring software support services are governed by the following commercial conditions:

  • Accepted Payment Methods: We accept payments through secure online payment gateways (including Razorpay, credit cards, debit cards, net banking, UPI, and authorized bank wire transfers).
  • Payment Gateway Processing: Online payment transactions are securely handled by certified, PCI-DSS compliant payment gateways. CRM Technologies does not store or process your complete credit/debit card numbers or CVV codes on our servers.
  • Invoicing & Currencies: Quotations and invoices are issued in Indian Rupees (INR) or agreed foreign currencies (USD/EUR/GBP). Prices exclude applicable taxes (such as GST), which will be levied as per statutory prevailing rates.
  • Milestone Schedules: Unless stated otherwise in a formal Statement of Work (SOW), project fees are structured around milestones (e.g., initial deposit, alpha delivery, user acceptance testing, and final deployment).
  • Cardholder Authorization: By completing a payment transaction, you represent that you are authorized to use the designated payment instrument and that billing information provided is true and accurate.

Note: Work on customized milestone deliverables will commence once the respective advance payment or milestone invoice has been confirmed by our banking or payment gateway partners.

4. Intellectual Property & Source Code Ownership

Upon receipt of full and final payment for custom development services, the Client receives the full non-exclusive right and ownership of custom-developed code written exclusively for their instance, subject to the licensing terms of the underlying open-source frameworks (such as SuiteCRM GNU AGPL or SugarCRM base licenses).

CRM Technologies retains ownership over its proprietary internal development frameworks, pre-built accelerators, boilerplate utilities, and general know-how developed prior to or independently of the Client project.

5. Client Responsibilities & Cooperation

To ensure timely delivery of custom software projects, the Client agrees to:

  • Provide clear, unambiguous project requirements, specifications, and timely feedback during development iterations.
  • Provide required sandbox server credentials, API access keys, and non-production testing data in a timely manner.
  • Conduct User Acceptance Testing (UAT) within the agreed review period (typically 7 business days from milestone delivery).

6. Confidentiality & Data Security

Both parties agree to hold all proprietary and confidential information disclosed during the project in strict confidence. We implement industry-standard security safeguards to protect your database dumps, business rules, and CRM data from unauthorized access or disclosure.

7. Limitation of Liability

In no event shall CRM Technologies, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, or business interruption arising out of the use or inability to use our deliverables.

Our aggregate cumulative liability for any claim arising from or related to our services shall under no circumstances exceed the total fees actually received by CRM Technologies for the specific phase or milestone giving rise to the claim.

8. Governing Law & Dispute Jurisdiction

This Agreement and all matters arising out of or related to our services shall be governed by and construed in accordance with the laws of India. Any disputes or claims shall be subject to the exclusive jurisdiction of the competent courts located in Valsad, Gujarat, India.

9. Contact Information

For any inquiries, legal notices, or questions concerning these Terms & Conditions, please contact us at:

  • Company: CRM Technologies
  • Office Address: Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020
  • Email: info@crmtechs.com
  • Phone: +91 9033917453