• Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India
Data Protection

Privacy Policy

Last Updated: October 18, 2026 • Effective Date: October 18, 2026

1. Introduction

At CRM Technologies (“Company”, “We”, “Our”, or “Us”), having our principal place of business at Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020, we are deeply committed to respecting and protecting the privacy of our visitors, clients, and partners who access our website (https://crmtechs.com) and utilize our professional CRM and custom software engineering services.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in compliance with applicable data protection legislation, including the Information Technology Act 2000 (and SPDI Rules) and global standards.

2. Information We Collect

We may collect and process the following categories of information:

  • Contact & Identification Data: Full name, corporate email address, telephone/WhatsApp number, company name, and job title when you submit an inquiry through our contact form.
  • Project & Requirement Details: Software specifications, integration preferences, module requirements, and project scope submitted during consultations.
  • Technical & Log Information: IP address, browser type and version, operating system, referrer URL, and interaction logs captured for security and abuse prevention.

3. Payment Processing & Financial Security

When you make payments for software services, invoices, or milestone retainers through our website:

  • All online payments are securely processed through certified, PCI-DSS compliant third-party payment gateways (such as Razorpay or Stripe).
  • No Sensitive Card Storage: CRM Technologies does not capture, store, or have access to your full credit card numbers, debit card numbers, CVV security codes, or banking PINs on its web servers.
  • Transaction data is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2/1.3) protocols directly between your browser and the payment gateway.

Payment Gateway Compliance: Your financial data is handled strictly in accordance with RBI guidelines and international card network security standards.

4. How We Use Your Information

We use the collected information for specific, lawful business purposes, including:

  • Responding to service requests, quotation inquiries, and scheduling consultations.
  • Delivering, configuring, and supporting custom SuiteCRM, SugarCRM, and mobile software applications.
  • Processing project invoices, verifying payments, and issuing milestone receipts.
  • Securing our website from malicious activity, bot attacks, and fraudulent submissions.
  • Complying with statutory accounting, tax, and legal requirements under Indian law.

5. Disclosure & Third-Party Sharing

We do not sell, rent, trade, or commercialize your personal information to third parties. We only share information with trusted service providers who assist us in operating our business under strict confidentiality agreements:

  • Certified payment gateways for transaction clearing and invoice settlement.
  • Cloud hosting, security, and infrastructure providers for reliable website availability.
  • Law enforcement or regulatory authorities only when required by valid judicial order or applicable statute.

6. Cookies & Session Tracking

Our website utilizes minimal essential cookies to maintain secure user sessions, manage CSRF anti-forgery protection, and facilitate bot-prevention captcha verification. You can configure your browser to reject cookies, though certain form functionality may be affected.

7. Data Retention & Security

We implement appropriate technical and organizational measures, including firewalls, server access controls, and encrypted data channels, to protect your data against accidental loss or unauthorized access. Inquiries are retained only as long as necessary to fulfill professional engagements or meet statutory obligations.

8. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of our designated Grievance Officer are provided below:

  • Name: Grievance Officer, CRM Technologies
  • Address: Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020
  • Email: info@crmtechs.com
  • Phone: +91 9033917453
  • Turnaround: Grievances are addressed within 15 business days of receipt.