FreePBX & Asterisk Telephony for SuiteCRM
Supercharge agent communication and accelerate sales calls with seamless FreePBX and Asterisk integration. Equip your team with 1-click dialing, instant inbound caller popups, automated call recording attachments, and detailed call logs directly inside customer records.
Connected VoIP Telephony
Why Integrate FreePBX with SuiteCRM?
Eliminate manual dialing errors, provide agents with caller context before answering, and automatically track every inbound and outbound telephone call against the right Lead, Contact, or Account.
1-Click Dialing (Click2Call)
Click any phone number within SuiteCRM to initiate an outbound call through the agent's desk phone, softphone, or WebRTC client instantly.
Inbound Screen Popups
Automatically match incoming caller numbers against your CRM database and pop open the caller's complete profile, history, and active tickets in real time.
Automated Call Recordings
Automatically synchronize call recordings from your FreePBX server and attach the audio file directly to the corresponding CRM Call record.
High-Performance Call Features
Key Telephony Capabilities
Engineered to support high-volume call centers and multi-extension sales environments:
WebRTC & Softphone
Compatible with browser-based WebRTC softphones, MicroSIP, Zoiper, Linphone, and physical SIP desk phones (Yealink, Cisco, Grandstream).
Auto-Lead Creation
Automatically create a new Lead or Contact record whenever an unrecognized inbound caller rings into your sales queue.
Call Duration & CDR
Capture call start time, answer time, total duration, hold time, hangup cause, and agent disposition codes automatically.
Queue & IVR Tracking
Track caller queue wait times, IVR selections, and transfer routes to measure call center performance and customer satisfaction.
Missed Call Workflows
Trigger automatic SMS alerts, email notifications, and task assignments when an inbound call goes unanswered.
Agent Call Analytics
Gain visibility into daily call volumes, average talk duration, conversion rates, and agent efficiency with interactive dashboards.
Connect FreePBX to Your SuiteCRM Today
Contact our telephony engineers to configure Asterisk AMI, AMI listeners, dialplan integration, and live demonstration for your call center.