• Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India
Operational Transparency

Service Delivery & Fulfillment Policy

Last Updated: October 18, 2026 • Effective Date: October 18, 2026

1. Scope & Nature of Services

CRM Technologies provides digital and professional software development services, including custom SuiteCRM and SugarCRM development, third-party API integrations, CRM database migrations, mobile applications, and ongoing IT support.

Because all our offerings are digital software solutions and engineering consultations, no physical goods or tangible physical packages are shipped via courier. All deliverables are fulfilled and transmitted electronically.

2. Methods of Electronic Service Delivery

Project deliverables and custom software modules are delivered through the following electronic channels:

  • Cloud Staging & Sandbox Deployment: Work-in-progress milestones are deployed to secure staging servers or client-provided sandbox instances for review and testing.
  • Version Control Repositories: Source code is delivered via private Git repositories (GitHub, GitLab, or Bitbucket) with documented commit histories and release tags.
  • Installable Package Archives: Custom modules and plugins are delivered as standardized zip packages compatible with SuiteCRM Module Loader or SugarCRM Module Loader.
  • Production Cutover & Deployment: Final deliverables are deployed and verified on client production servers by our engineering team following formal sign-off.
  • Documentation & Credentials: Technical specifications, API integration guides, and user manuals are delivered electronically in PDF or markdown format via email.

3. Delivery Timelines & Milestones

Delivery schedules are clearly defined in the formal Statement of Work (SOW) or project quotation:

  • Small Enhancements & Bug Fixes: Typically delivered within 2 to 5 business days from confirmation.
  • Module Customization & Integrations: Typically delivered within 2 to 4 weeks depending on sprint scope and API complexity.
  • Full Enterprise CRM Migrations: Structured in phases (Discovery, Mapping, Sandbox Dry-Run, Cutover) across 4 to 8 weeks.

Timeline Note: Timelines commence upon receipt of necessary server credentials, third-party API keys, non-production test data, and the agreed advance payment.

4. Client Review & Acceptance Period

Upon notification of milestone delivery, the Client is provided a standard User Acceptance Testing (UAT) period of 7 business days to review and validate the deliverables against agreed specifications.

Any discrepancies, bugs, or omissions identified during this testing window will be addressed by our engineering team without additional charges. If no feedback or written notice is received within 7 business days, the milestone shall be deemed accepted.

5. Delays Outside Our Control

CRM Technologies is not liable for delivery delays resulting from:

  • Delayed feedback, approvals, or provision of server credentials by the Client.
  • Third-party service outages (e.g., AWS, DigitalOcean, GitHub, telecom, or payment gateway downtimes).
  • Unannounced modifications made to client production environments by third-party vendors.

6. Delivery Assistance & Support Contact

If you have questions regarding the delivery status of an ongoing milestone or require deployment assistance, please contact our delivery coordination team:

  • Company: CRM Technologies
  • Department: Project Delivery & Customer Support
  • Email: info@crmtechs.com
  • Phone: +91 9033917453
  • Office Address: Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020