Refund & Cancellation Policy

1. Overview

At CRM Technologies, we strive to deliver the highest standard of engineering, custom development, and system integration services. We work closely with our clients to establish clear milestones, detailed Statement of Work (SOW) documents, and acceptance criteria before initiating work.

This Refund & Cancellation Policy outlines the conditions under which project cancellations and fee refunds are evaluated and processed.

2. Cancellation Policy

Clients may submit a written cancellation request under the following terms:

• Pre-Kickoff Cancellation: If a project is cancelled in writing prior to the kickoff meeting and before engineering hours or environment provisioning have commenced, the initial deposit is eligible for a full refund minus a 5% administrative and payment gateway processing deduction.
• Mid-Project Milestone Cancellation: If a project is cancelled while in progress, billing will be calculated for all engineering hours, completed sprint deliverables, and milestone tasks performed up to the date of formal cancellation notification. Any unspent balance from advance retainers will be refunded.
• Recurring Support Subscriptions: Ongoing monthly maintenance and support agreements can be cancelled by providing a 15-day written advance notice prior to the start of the next billing cycle.

3. Refund Eligibility & Criteria

Refunds may be considered under the following legitimate circumstances:

• Duplicate Charges: In the event that a payment gateway processes an accidental duplicate charge or technical billing error for the same invoice, the excess amount will be refunded immediately.
• Inability to Deliver: If CRM Technologies is unable to deliver the core functionality mutually agreed upon in the approved technical specification document, and fails to rectify the deficiency within a reasonable cure period of 15 business days.

4. Non-Refundable Items

The following categories of fees are strictly non-refundable:

• Milestones and deliverable phases that have been reviewed, tested, and formally signed off by the Client.
• Dedicated developer consulting hours, architecture discovery sessions, and technical code audits already executed.
• Third-party costs incurred on behalf of the client (such as SMS gateway credits, telephony trunks, cloud infrastructure provisioning, or proprietary commercial plugin licenses).

5. Refund Processing Timeline

We ensure prompt and transparent processing of all eligible refund requests:

6. How to Request a Refund or Cancellation

To initiate a cancellation or refund review, please submit a formal request via email with your project reference code, invoice number, and explanation to:

• Department: Billing & Client Relations
• Email: info@crmtechs.com
• Phone: +91 9033917453
• Office Address: Office No# A-101, Ratnagiri Plaza, Atul, Gujarat, India – 396020